Privacy policy
Our Commitment to Privacy
At Dos Santos Atelier, we highly value your privacy and are committed to safeguarding the personal information you share with us when you visit or make a purchase from www.dossantosatelier.com (henceforth, the "Site" or “Website”). We respect visitors’ right to be informed regarding the collection of and other processing activities about their Personal Data..
This Privacy Policy is designed to help you understand how Dos Santos Atelier (collectively, "Dos Santos Atelier," "we," "us," or "our") collects and use your Personal Data, the purposes for which it is collected, and to set out the rights you have concerning your Personal Data.
How We Collect and Use Personal Information
We gather information from you when you visit our site by using cookies and automatic collection methods or when you voluntarily provide it to us when you express your interest in purchasing our products, obtaining information about our products, registering to receive our email newsletter, or otherwise when you contact us in any way.
We might also receive Personal Information of third parties when shared by a user of our site, for instance, when a customer purchases a product to be delivered to a friend as a gift; or when a customer submits a friend's email address to receive promotional emails from us. Should this situation arise, please ensure you obtain the consent of these individuals and encourage them to review our Privacy Policy before sharing their Personal Data with us. You will bear sole responsibility for any information disclosure related to these third parties if you have not obtained their explicit consent beforehand, as well as for any inappropriate or unlawful use of that information.
The personal information we collect may include contact information such as name, address, phone number, and email address; purchase information such as credit card number, billing and shipping address, order and transaction history; unique identifiers such as username and password; marketing and preference information you provide to us through surveys. All Personal Information you provide must be true, complete, and accurate. Please be aware that if you decline to provide us with certain necessary Personal Data, this could lead to our inability to process your product purchase orders, deliver requested newsletters, or meet legal obligations and other requirements.
Personal Data in the form of web browsing data may also be collected; this information does not reveal your specific identity but includes your Internet Protocol (IP) address, device information, device's location, operating system, web browser type and version, the date and time you access our site and the referring website whereby you accessed our site and information on how you use our site.
We use the Personal Information we collect to manage and fulfill your orders and to process your payments and returns; to provide, manage and personalize your experience on our site by remembering your interests and preferences, to analyze how you use our site so we can improve it, and to empower third parties to conduct logistical, technical, and other services on our behalf; to respond to your inquiries and concerns, conduct research and analysis, to request feedback and to send you our email newsletter and offers; to provide and manage your store user account. You can opt out of receiving our marketing emails at any time by using the unsubscribe link in our emails or by contacting us using the contact form available on our site or directly at info@dossantosatelier.com.
Information Disclosure
Personal information will be disclosed to third-party companies that perform services for us or on our behalf only in the ways described in this Privacy Policy. These services may include website hosting and analytics, content optimization, payment processing, delivery of goods, advertising, marketing and promotional material distribution, and fraud protection.
We and our third-party service providers may also share your personal information following legal mandates, to adhere to a legal investigation or court directive, to assert our rights, to counter allegations, or when we genuinely believe that legal obligations or processes demand such disclosure.
Our site might allow you to share content on Social Networking Sites like Facebook, Instagram or Pinterest. Should you choose to do this, please be aware we will provide information to them in accordance with your decision; you bear full responsibility for your interactions with these platforms and are accountable for reviewing their terms of use and privacy policies.
Third party services
Advertising
These services facilitate the utilization of User Data for advertising communication.
- Google Ads: used for raising awareness and increasing traffic to our website. Privacy Policy – Opt Out.
- Meta Pixel (formerly known as Facebook Pixel): helps better understand the effectiveness of our advertising efforts and the actions visitors take on our site. Privacy Policy – Opt Out.
Analytics
The services mentioned in this section allow Dos Santos Atelier to monitor and analyze web traffic, facilitating user behavior tracking.
- Google Analytics: provides comprehensive insights into our website performance, offering detailed metrics on visitor behavior, traffic sources, and user interactions. Privacy Policy – Opt Out.
- Shopify Analytics: supports the analysis of customer behavior on our site. Privacy Policy.
Heat Mapping and session recording
Services that allow us to understand how visitors navigate our site, identify areas of interest, and optimize user experience based on real-time behavior analysis.
- Microsoft Clarity: assists us by capturing how you use and interact with our site through behavioral metrics, heatmaps, and session replay to improve and market our products. Privacy Policy – Opt Out.
Invoice and Billing
Services we utilize to enhance the payment experience on our website by offering trusted and widely recognized payment methods and facilitating secure transactions.
- PayPal: enables secure payments through online money transfers. Privacy Policy.
- Shopify Payments: streamlines and facilitates transactions on our site, enabling secure payments via major credit cards and popular payment methods. Privacy Policy.
Content Optimization
This service provides us with the required tools to enhance and improve the content of our website.
- Google Site Search: enables us to enhance navigation and accessibility of information within our site. Privacy Policy.
Age of Consent
We do not knowingly solicit nor collect personal data from children under eighteen (18). By using this site, you represent that you are at least eighteen (18) or that you are the parent or guardian of such a minor and give your consent for the minor to use the site. Should we discover that personal information has been collected from users under eighteen (18), we will deactivate the account and take appropriate actions to remove the data from our records.
Privacy Notice for California Residents
The California Consumer Privacy Act of 2018 (CCPA) empowers you with increased control over the personal information we collect from you and sets forth regulations that guide us in implementing these provisions to provide more transparency, oversight, and security over your personal information.
Right to Know
You have the right to request details about and understand what personal information we collect, and how it is used and shared. For more information on the categories of personal information we collect, please refer to Section "How We Collect and Use Personal Information" of this Privacy Policy.
Right to Delete or Correct
You are entitled to request the deletion or correction of your personal information, with certain exceptions. To remove your personal information or data from our store, please contact us using the contact form available on our site or directly at info@dossantosatelier.com.
Right to Opt-Out
Although we do not sell your personal information, you can still opt out of receiving our marketing emails at any time by contacting us through any of the communication channels previously mentioned.
Right to Non-Discrimination
We will not discriminate against you for freely exercising your privacy rights.
Privacy Notice for European Residents (GDPR)
The General Data Protection Regulation (GDPR) of the European Union grants you enhanced control over your personal information and establishes guidelines that govern our data processing practices ensuring transparency, oversight, and security over your personal data.
Legal Basis for Processing
We process your personal data based on lawful grounds permitted under the GDPR, such as consent, contractual necessity, legal obligations, or legitimate interests pursued by us or a third party.
Data Protection Principles
We adhere to GDPR principles of lawfulness, fairness, and transparency in processing your personal data. We collect and use your personal information only for specified and legitimate purposes, and we ensure that your data is accurate, kept up to date, and stored securely.
Data Subject Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of Access
- Right to Rectification
- Right to Erasure (‘Right to be Forgotten’)
- Right to Restriction of Processing
- Right to Data Portability
- Right to Object
- Rights Related to Automated Decision Making and Profiling
You can exercise these rights by contacting us through the communication channels provided in this Privacy Policy.
International Data Transfers
Our website is hosted by Shopify, a global e-commerce platform that may involve the transfer of personal data to countries outside the European Economic Area (EEA). Shopify ensures that these international data transfers comply with GDPR requirements using Standard Contractual Clauses (SCCs) approved by the European Commission. SCCs are contractual safeguards that protect your personal data when transferred to countries that may not have the same data protection laws as the EEA.
Retention Periods
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Complaints
If you believe that we have not respected your data protection rights under the GDPR, you are entitled to submit a complaint to a supervisory authority. Supervisory authorities are responsible for overseeing GDPR compliance and can help address concerns about how your personal data is handled.
Cookies
What is a cookie?
A cookie is a small text file that is downloaded to your computer or device when you visit a website. Cookies enhance your browsing experience by allowing the website to remember certain information about you and your preferences.
How do we use cookies?
To improve your experience on our site, we utilize cookies to gather information such as how you interact with our site, what pages you view, the duration of your session, payment processing, your region, and login credentials. We may also utilize cookies and similar technologies on emails you receive from us.
What types of cookies do we use?
Our site uses first-party and third-party cookies for various purposes. First-party cookies are cookies stored in your device by us mainly to get fundamental insights into our site's performance. Third-party cookies are the cookies placed on your device through our site by other partner organizations to help us further analyze the usage of the site.
The cookies we use include:
-
Essential: indispensable cookies that enable you to navigate our site and utilize its features. Usage of these cookies is essential to ensure the proper operation of components, such as keeping track of shopping cart items.
- Functionality: cookies used to remember users' important information and preferences. Without these cookies, some site features like remembering previously entered data in online forms and user's region may not be available.
- Performance: cookies that track and measure our site visits and usage patterns to provide reporting and analytics. For instance, we gather data like the most visited pages and how much time you spent on a page. We use Google Analytics, Microsoft Clarity, and Shopify's Analytics reports to understand how our customers use our site. For information about how they use your information, please refer to their privacy policies by accessing the links provided in the third-party services section of this privacy policy.
- Social Media: cookies set by social networking platforms we work with such as Facebook, Instagram, or Pinterest that enable you to share our content with your friends. These cookies will help them keep records of your actions, and this data might be associated with targeting and advertising endeavors. To learn more about the privacy policies of these third parties, please refer to their respective privacy statements.
- Targeting: Cookies designed by our advertisement partners to gather information from your device to show you advertisements based on topics that align with your interests. By using these cookies, we get insights into your online browsing patterns, allowing us to deliver ads that align with your specific browsing profile. We currently use Google Ads and Facebook Ads to promote our products.
Cookie List
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
Cookie Lifespan |
|
_ab |
Used in connection with access to admin |
2 years |
|
_secure_session_id |
Used in connection with navigation through a storefront |
24 hours |
|
_shopify_country |
Used in connection with checkout |
session |
|
_shopify_m |
Used for managing customer privacy settings |
1 year |
|
_shopify_tm |
Used for managing customer privacy settings |
30 minutes |
|
_shopify_tw |
Used for managing customer privacy settings |
2 weeks |
|
_storefront_u |
Used to facilitate updating customer account information |
1 minute |
|
_tracking_consent |
Tracking preferences |
1 year |
|
c |
Used in connection with checkout |
1 year |
|
cart |
Used in connection with shopping cart |
2 weeks |
|
cart_currency |
Used in connection with shopping cart |
2 weeks |
|
cart_sig |
Used in connection with checkout |
2 weeks |
|
cart_ts |
Used in connection with checkout |
2 weeks |
|
cart_ver |
Used in connection with shopping cart |
2 weeks |
|
checkout |
Used in connection with checkout |
4 weeks |
|
checkout_token |
Used in connection with checkout |
1 year |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout |
30 minutes |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout |
Session |
|
keep_alive |
Used in connection with buyer localization |
2 weeks |
|
master_device_id |
Used in connection with merchant login |
2 years |
|
previous_step |
Used in connection with checkout |
1 year |
|
remember_me |
Used in connection with checkout |
1 year |
|
secure_customer_sig |
Used in connection with customer login |
20 years |
|
shopify_pay |
Used in connection with checkout |
1 year |
|
shopify_pay_redirect |
Used in connection with checkout |
30 minutes, 3 weeks or 1 year depending on value |
|
storefront_digest |
Used in connection with customer login |
2 years |
|
tracked_start_checkout |
Used in connection with checkout |
1 years |
|
checkout_one_experiment |
Used in connection with checkout |
Session |
|
l7_az |
PayPal |
Session |
|
ts |
PayPal |
Session |
|
ts_c |
PayPal |
3 years |
|
tsrce |
PayPal |
Session |
|
x-pp-s |
PayPal |
Session |
Reporting and Analytics Cookies
|
Name |
Function |
Cookie Lifespan |
|
_landing_page |
Track landing pages |
2 weeks |
|
_orig_referrer |
Track landing pages |
2 weeks |
|
_s |
Shopify analytics |
30 minutes |
|
_shopify_d |
Shopify analytics |
Session |
|
_shopify_s |
Shopify analytics |
30 minutes |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals |
30 minutes |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals |
30 minutes |
|
_shopify_y |
Shopify analytics |
1 year |
|
_y |
Shopify analytics |
1 year |
|
_shopify_evids |
Shopify analytics |
Session |
|
_shopify_ga |
Shopify and Google Analytics |
Session |
|
FPLC |
Google Analytics |
20 hours |
|
_ga |
Google Analytics |
2 years |
|
_gat |
Google Analytics |
1 minute |
|
__utma |
Google Analytics |
2 years |
|
__utmb |
Google Analytics |
30 minutes |
|
__utmc |
Google Analytics |
Session |
|
__utmt |
Google Analytics |
10 minutes |
|
__utmz |
Google Analytics |
6 months |
|
__utmv |
Google Analytics |
2 years |
|
FPID |
Google Analytics |
2 years |
|
_clck |
Microsoft Clarity |
1 year |
|
_clsk |
Microsoft Clarity |
1 day |
|
CLID |
Microsoft Clarity |
1 year |
|
ANONCHK |
Microsoft Clarity |
10 minutes |
|
MR |
Microsoft Clarity |
7 days |
|
MUID |
Microsoft Clarity |
1 year |
|
SM |
Microsoft Clarity |
Session |
Targeting Cookies
|
Name |
Function |
Cookie Lifespan |
|
NID |
Google Ads |
6 months |
|
_gcl_au |
Google Ads |
90 days |
|
TAID |
Google Ads |
14 days |
|
1P_JAR |
Google Ads |
30 days |
|
Conversion |
Google Ads |
90 days |
|
_gcl_aw |
Google Ads |
90 days |
|
_fbp |
Meta Pixel |
90 days |
|
fr |
Meta Pixel |
90 days |
Please be aware that the duration of a cookie on your computer or mobile device relies on whether it is a "persistent" or "session" cookie. Session cookies persist until you conclude your browsing session, while persistent cookies last until they expire, or you manually delete them. Most of the cookies used on our site are persistent cookies and will expire between 30 minutes and 3 years after they are downloaded onto your device. Refer to the section below, which provides details on how to manage cookies, including their removal prior to their expiration.
How to manage/block cookies?
Should you wish to block or eliminate the cookies that have been stored in your device, you may do so through your web browser controls. These controls differ across browsers, and manufacturers may change the available settings and how they function at any given moment. Please keep in mind that deleting or blocking the cookies used on our site may negatively impact your user experience, and the use of some services may be limited.
Depending on the web browser you use, the procedure for blocking and eliminating cookies will be one of the following:
For more detailed information about cookies and adjusting your web browser settings, please visit www.allaboutcookies.org.
Amendments and Changes to This Privacy Policy
We reserve the right to change this policy at any time. Updated versions will be effective immediately after they are accessible on the site. We encourage you to review this privacy notice frequently to be informed of how we protect and process your information.
Questions and Contact Information
If you have any questions regarding our Privacy Policy or would like to access, correct, or delete any personal information you have provided to us, please reach out to us at info@dossantosatelier.com.
Effective as of July 1, 2024
